Technical Support

Phone:

Call toll-free at 877-426-7422 from 9:00 AM to 5:00 PM Mountain Time Monday through Saturday. For technical issues, ask for support. For questions about our products, ask for the sales department. There is no charge.

Email:

If you haven't bought a DZKit yet and have questions about our products, please e-mail us at sales@dzkit.com. We'll get back to you promptly.

If you are having technical problems, please e-mail us at support@dzkit.com. An engineer will discuss your problem with you promptly via email. We monitor email frequently and are usually available before and well after "official" hours, even on weekends.

Repair:

If the unit initially worked but stopped working within the shorter of six months from the shipment date or 90 days from successful completion (we'll trust you to let us know when that is), send it to us at the above address and we'll repair it at no charge and send it back to you at our expense. The warranty does not cover damage caused by use of acid core solder or obvious abuse. If, after assembling the unit, you can't get it to work and our tech support has been unable to help you via phone or email, send it in and we'll investigate it. If it turns out to be a wiring or assembly error (or software installed by someone other than DZKit), we'll provide you with an estimate of the repair cost. If it's a component problem, we'll fix it at no charge.

If the unit is out of warranty, you have several choices:

1. Send the unit to the address above. We'll investigate the problem and give you a repair estimate. If you want us to repair it, we'll do so and bill you for the repairs.

2. If the problem is in a removable component, the least expensive way to solve it is to simply replace the part yourself by buying one from Mouser, DigiKey, Newark or Allied.

3. Replacement parts are available from our order desk if you should want to fix the unit yourself.

4. Contact an authorized repair service. See below. Many of the "builders for hire" also provide service.

Builders for hire:

Here's a list of people who have volunteered to build  your kit for you. Some provide service as well. If you plan to have one of these people build your kit, please let us know when you order and we will drop ship directly to them. If you use our online ordering system, you can simply enter a different ship-to address.

Alan Wilcox, W3DVX, Wilcox Engineering - located in Williamsport, PA

Richard Arens, KF7VZ - located in Central Point, OR

Jim Ayer, KD0HGF - located in Loveland, CO (call us for details)

Alan Price, W1HYV - located in Redondo Beach, CA


Your name or company here. If you wish to add your name to the list, please contact us by phone or email.


Whatever the problem is, we will help you get it working. "We'll make sure you succeed."