The DZKit Promise:
1. Advanced Engineering. Designers at DZKit are among the best in the
industry, with a combined 100 years of experience in design and support of
high performance instrumentation. When you purchase your DZKit, you buy with
confidence that it will provide superb performance and years of reliable
service.
2. Customer Service. We are committed to making your kitbuilding
experience and usage of our products fun and hassle-free. Our manuals are detailed to help make sure
you don't have problems, but if one arises you can call, write or email us
and our experts will help you at no charge. If we've omitted parts in the
kit, we'll make sure they are sent to you overnight (provided they're
in-stock and/or available from our distributors; if not, we'll get them to
you as fast as we can and we'll let you know when to expect them). We pledge
to reply to your email or phone queries within one business day (our
internal goal is 4 hours). If the answer to your question requires research
on our part, we pledge to at least acknowledge your message within one
business day and let you know we're working on an answer. We monitor our
"sales" and "support" email on weekends too, so we're usually available when
you just need help now! See our warranty statement
here. Also see the Support button at the top of
this page.
3. Complete Satisfaction.
Big Savings. Who says you
can't save money by building it yourself? We estimate that we would have to
add about 40% to the cost of our products by building them for you. Why?
Let's face it -- amateur radio products are not high volume items like PCs.
While we do get some economy of scale, it's not all that inexpensive for our
subcontracted assembly houses to build, and for us to test, our products.
Those costs have to be passed on. While we expect some extra costs due to
warranty issues, bad parts, assembly errors, etc., we don't expect those to
be as expensive as the cost of assembling the units for you. Secondly, you
save money by buying direct. We'd have to add an additional 15-20% or more
to cover the discounts to dealers.
Quality kits. We would not
be happy making inferior products any more than you would want to use
inferior products. So we make every effort to design our kits right, test
them right and ship them without errors. We've also put some procedures in
place to help you minimize errors in building your kit. (Learn
how!) We also pledge to make kits that
have some features you can't get anywhere else. Innovation is the name of
the game. We're small enough to be able to roll your good ideas into new
products quickly, so tell us what you want. We're listening!
Fun to Build and Use. You
can choose to learn how your kit works by reading the detailed information
on the design that's included in the manuals. Schematics and circuit board
layout pictorials are also included. Even if you just want to build and use
your DZKit, you can have the pride of ownership that comes from building a
complex piece of electronics.
4. Worldwide Distribution. We've paid attention to international laws
and power requirements. Our AC-operated products operate from 90-264 VAC
47-63Hz, allowing them to be used anywhere in the world. And the supplies
have the required international safety agency approvals (CE, CSA, UL, VDE,
etc.). We're working on RoHS and WEEE too, although kit products are
currently exempt from those laws.
5. Liberal Credit Terms. We accept Visa, Mastercard, American
Express, Discover, Paypal, checks and money orders. Want us to arrange a
layaway plan, whereby you pay over a two or three month period? We can do
that for you too. Just let us know how you want to pay and we'll do
everything we can to help you out. |
